Dillon Harms

I lead the development and training of new Store Managers, preparing them to successfully operate and lead their own stores. I provide hands-on guidance in operational leadership, staff management, merchandising, inventory control, customer service standards, and financial procedures to ensure alignment with company expectations. In addition to training responsibilities, I continue to lead my own store, overseeing daily operations, team performance, sales execution, and customer experience while maintaining strong financial and operational results. I also support and collaborate with leadership teams across five neighboring stores, offering operational insight and a strong retail perspective to help improve overall store performance. By working closely with store managers, I identify opportunities for growth, strengthen team development, enhance merchandising and presentation, and drive sales results. My role focuses on developing confident leaders, maintaining operational excellence, and ensuring consistent standards across stores.

Supported the day-to-day operations of a high-volume quick-service restaurant, supervising team members and ensuring consistent execution of brand standards. Assisted in managing scheduling, opening and closing procedures, and team coordination to maintain efficient operations. Focused on delivering a strong guest experience by resolving issues quickly, maintaining service quality, and supporting staff performance. Played a key role in driving customer satisfaction, operational consistency, and team accountability.

Executed high-speed production processes in a secure, quality-driven environment, specializing in card manufacturing and processing. Operated and maintained inserting machinery, performed equipment setup and adjustments, and troubleshot operational issues to minimize downtime. Managed material handling and workflow efficiency while ensuring strict adherence to quality standards, accuracy, and production deadlines.

Partnered with the General Manager to oversee daily restaurant operations, focusing on team leadership, service quality, and profitability. Supported hiring, training, and development of team members while fostering a culture of accountability and pride. Assisted in managing inventory, cost controls, and operational efficiency to drive financial performance. Ensured consistent execution of brand standards and a positive customer experience. Successfully led the store independently for three months during a General Manager vacancy, overseeing all operations including staffing, scheduling, inventory, customer service, and financial performance. Managed a lean team in a high-demand environment, coordinating in-store production and delivery operations while maintaining service standards, team morale, and consistent business performance.

Led shifts by supporting daily operations, coordinating team responsibilities, and maintaining service standards in a fast-paced environment. Acted as a key point of contact for employees and customers, ensuring smooth operations and resolving issues as they arose. Provided stability and leadership during a period of store transition and closure, maintaining team morale and operational consistency.